Outside In: The Power of Putting Customers at the Center of Your Business by Manning, Harley/ Bodine, Kerry
Harley Manning and Kerry Bodine
9780547913988
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Two research analysts describe how companies can truly understand the real needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing.
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ISBN:
9780547913988
Dimensions (WxH):
6.25 x 9.25
Publisher:
New Harvest
Publication Date:
August 28, 2012
